Responsible Gaming
at zet baji

zet baji operates with a firm belief that sustainable, responsible gaming is the foundation of a trustworthy betting platform. We understand that for the vast majority of players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna — online betting is a form of entertainment enjoyed alongside work, family, and everyday life. We want to keep it that way.

Our responsible gaming programme is built on four core pillars: prevention (giving players the right tools before problems develop), detection (identifying early warning signs in player behaviour patterns), intervention (reaching out proactively when we identify risk), and support (connecting players who need help with appropriate resources). Every element of the zet baji platform — from account registration to game design — is reviewed with these four pillars in mind.

We do not target or market to players who have self-excluded or who have shown patterns consistent with problem gambling. We train our customer support team to handle responsible gaming conversations with sensitivity, discretion, and genuine care. And we continuously improve our tools based on player feedback and industry best practice.

Gambling should be a leisure activity funded from disposable income — money that, if lost, will not affect your ability to pay rent, bills, or support your family. If you ever feel that gaming at zet baji has moved beyond entertainment, please use the tools on this page or contact our support team immediately at [email protected].

zet baji operates strictly as an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, or place any bet on this platform. This rule applies to all players regardless of their location within Bangladesh or internationally.

During the account registration process, all players are required to confirm that they are 18 or older. zet baji conducts Know Your Customer (KYC) identity verification, which includes checking your date of birth against a government-issued identity document such as a National ID (NID) card or passport. Any account where the identity check reveals the holder to be under 18 will be closed immediately.

If you are a parent or guardian and you suspect that a minor in your household has registered an account or accessed gambling content on zet baji, please contact our support team immediately at [email protected]. We will investigate and act swiftly.

We also recommend that adults in shared households use parental control software to restrict access to gambling websites. Widely available tools include Net Nanny, Kaspersky Safe Kids, and Google Family Link — these can be configured to block access to gambling-related content across all devices on a shared network.

Problem gambling — sometimes called gambling disorder or compulsive gambling — is a recognised condition in which a person is unable to control their gambling behaviour despite negative consequences. It can affect anyone, regardless of background, income level, or gaming experience. Recognising the warning signs early is the most effective way to prevent serious harm.

Ask yourself the following questions honestly. If you answer "yes" to three or more of these, it may be time to use one of the tools listed on this page or to speak with a support professional:

Self-exclusion is the most powerful responsible gaming tool available at zet baji. When you self-exclude, your account is closed for a defined period — or permanently — and you will not be able to log in, place bets, or make deposits for the duration of your exclusion. We enforce self-exclusion requests immediately and without delay.

To request self-exclusion, contact our support team via live chat or email at [email protected]. Please state clearly in your message that you wish to self-exclude and specify your preferred exclusion period. Our team will action your request within one hour of receiving it.

Once a self-exclusion is in place, zet baji will also suppress all marketing and promotional communications to your registered email address and phone number for the duration of the exclusion period. If you attempt to open a new account during an active self-exclusion, that account will also be closed as soon as it is identified.

At the end of a fixed-term self-exclusion, your account will not be automatically reactivated. You will need to contact our support team to request reinstatement, at which point our team may ask you to confirm that you have reflected on your gaming habits and feel ready to return safely. There is no obligation to reinstate your account at the end of an exclusion period — you may request an extension at any time.

One of the most practical ways to stay in control of your gambling spending is to set a deposit limit on your zet baji account. Deposit limits cap the amount of money you can transfer into your account within a defined time frame, helping you stick to a personal gambling budget regardless of how you feel in the moment.

zet baji offers the following deposit limit options:

• Daily deposit limit: The maximum total amount you may deposit within any rolling 24-hour period.
• Weekly deposit limit: The maximum total amount you may deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you may deposit within any rolling 30-day calendar month.

Deposit limits can be set in Bangladeshi Taka (৳) and applied across all deposit channels including bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. To set or adjust your deposit limits, contact our support team via live chat or email. Requests to lower a deposit limit take effect immediately. Requests to raise a deposit limit are subject to a mandatory 7-day cooling-off period before the increased limit comes into effect — this cooling-off period is intentional and cannot be waived.

In addition to deposit limits, we encourage all players to follow these practical budgeting principles:

• Only ever gamble with money from your discretionary entertainment budget — never with funds set aside for bills, rent, food, or family expenses.
• Set a personal loss limit before each session and stop playing if you reach it, regardless of the temptation to chase losses.
• Never borrow money to fund gambling activity — this includes credit cards, personal loans, and borrowing from friends or family.
• Keep a written record of your gambling spending each month alongside your other household expenses to maintain perspective on the true cost.
• Treat any winnings as a bonus, not as income you can rely on or re-invest systematically.

A time-out is a shorter, temporary suspension of your zet baji account — distinct from self-exclusion, which is intended for more serious or longer-term concerns. Time-outs are designed for players who recognise that they need a brief pause to regain perspective, manage stress, or simply take a break from gambling without committing to a longer exclusion.

Available time-out durations at zet baji include:

• 24 hours: A one-day break to reset after an intense session or a stressful day.
• 7 days: A week-long pause, suitable for players who want to reflect on their weekly gaming habits.
• 30 days: A month-long cool-off, giving you sufficient time to reassess your relationship with gambling and whether it remains purely recreational.

During any active time-out, your account login is disabled and you cannot place bets, make deposits, or access casino games. Promotional emails and SMS messages are also suspended for the duration of the time-out. At the end of the time-out period, your account is automatically restored and you may log in as normal — unlike self-exclusion, no reinstatement request is required.

To activate a time-out, contact our support team at any time via live chat or at [email protected]. Time-outs are applied to your account within one hour of a confirmed request. You may also use our reality check session alerts — available in 30, 60, and 90-minute intervals — to monitor the time you spend on the platform during each visit without needing to request a full time-out.

If you are concerned about your gambling or that of someone you know, seeking help is a sign of strength — not weakness. zet baji encourages any player who is struggling to reach out to one of the support channels listed below. These organisations provide confidential, non-judgmental guidance and are available to players across Bangladesh and internationally.

• zet baji Support Team: Our trained support agents are available 24/7 via live chat on the platform or by email at [email protected]. They can help you activate any responsible gaming tool on this page immediately.
• Gamblers Anonymous: An international fellowship of people who have struggled with compulsive gambling and support each other through a structured recovery programme. Meetings are available globally, including online meetings accessible from Bangladesh at any time.
• GamCare: A UK-based organisation offering a 24/7 helpline, online chat, and structured counselling services for anyone affected by problem gambling, including family members and friends. Available internationally.
• BeGambleAware: Provides free, confidential information, advice, and counselling for people with gambling-related concerns, as well as guidance for friends and family members of problem gamblers.
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a mental health and emotional support helpline based in Bangladesh that offers confidential telephone counselling. If gambling is connected to stress, depression, or anxiety, speaking with a mental health professional can be a valuable first step.

zet baji does not profit from problem gambling. If you contact our support team about a gambling concern, we will never try to retain you as a customer at the expense of your wellbeing. Your mental health and financial security matter more to us than your continued activity on the platform. We will always prioritise connecting you with the right support over any commercial consideration.

Keeping children and teenagers safe from gambling harm is one of zet baji's most important responsibilities. We operate a strict 18+ age policy and apply multiple layers of verification to prevent underage access — but we also recognise that technology alone cannot fully substitute for awareness and parental supervision at home.

If you share a device, a browser, or a home network with people under the age of 18, we strongly recommend taking the following precautions:

• Always log out of your zet baji account when you have finished a session and never save your password in a shared browser profile.
• Use a unique, strong password for your zet baji account that is not easily guessable by other household members.
• Enable two-factor authentication (2FA) on your account to add a second layer of login protection beyond the password.
• Install parental control or internet filtering software on all devices that children can access. Recommended tools include Net Nanny, Kaspersky Safe Kids, Qustodio, and Circle Home Plus.
• Have age-appropriate conversations with teenagers about the risks of gambling — explaining that online casino games and sports betting are adult activities with real financial consequences.

zet baji verifies the age and identity of all registered players through our KYC process. Any account where the identity documentation submitted reveals that the holder is under 18 will be permanently closed, all winnings from gameplay will be voided, and the matter may be escalated to relevant authorities if deception is identified. We are committed to ensuring that the zet baji platform remains an adults-only environment at all times.

If you have reason to believe that a minor has accessed or registered an account on zet baji, contact us immediately at [email protected] with as much detail as possible. We take all such reports seriously and will investigate without delay.