zet baji Privacy Policy

zet baji collects personal data from you in several ways: directly when you register an account or interact with the platform, automatically as you browse and use our services, and occasionally from trusted third parties such as payment processors and identity verification providers. The categories of data we collect are as follows:

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, biometric data, or genetic information.

zet baji processes your personal data only for specific, legitimate purposes. We rely on one or more of the following legal bases when processing your data: performance of a contract (to provide the services you signed up for), compliance with a legal obligation, legitimate interests pursued by zet baji (where your rights are not overridden), and your explicit consent (where required). The purposes for which we use your data include:

• Account creation and management: To register your account, verify your identity, authenticate your logins, and maintain accurate account records throughout your relationship with zet baji.
• Transaction processing: To process deposits, withdrawals, and refunds via your chosen payment method, including bKash, Nagad, Rocket, Upay, bank transfer, USDT, BTC, and ETH.
• Identity verification (KYC): To fulfil our anti-money laundering (AML) and Know Your Customer obligations, verify that you meet the minimum age requirement of 18 years, and prevent fraud and impersonation.
• Customer support: To respond to your queries, resolve disputes, and process complaints through our live chat and email support channels.
• Platform security and fraud prevention: To monitor account activity, detect and investigate suspicious behaviour, prevent cheating and bonus abuse, and protect the integrity of the platform for all players.
• Responsible gaming: To identify patterns of play that may indicate problem gambling behaviour and to communicate responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion options.
• Service improvement: To analyse aggregated usage data, identify technical issues, and improve the design, performance, and content of the zet baji platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have opted in to receive such communications.
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

zet baji does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, to deliver our services effectively and comply with our legal obligations, we may share specific categories of your data with the following types of trusted partners:

• Payment processors: We share the transaction-specific financial data required to process your deposits and withdrawals with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and cryptocurrency exchange gateways. These providers receive only the data strictly necessary to complete the transaction.
• Identity verification providers: We engage licensed third-party KYC and AML service providers to assist with the verification of identity documents. These providers process your identity and contact data under strict data processing agreements and may not use your data for any purpose other than verification.
• Game software providers: When you launch a casino game provided by a third-party game studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), a limited set of session data — including a pseudonymous player identifier and bet history for that session — may be transmitted to the game provider's servers to facilitate fair game play and dispute resolution. Game providers do not receive your full identity data.
• Analytics and performance tools: We use privacy-compliant analytics platforms to monitor platform performance and user behaviour in aggregate. Data shared with these tools is anonymised or pseudonymised wherever technically feasible.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities in Bangladesh or internationally where we are required to do so by law, court order, or regulatory directive, or where we reasonably believe disclosure is necessary to prevent serious harm or illegal activity.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of the zet baji business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained.

All third parties with whom zet baji shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific task for which it was shared. We conduct due diligence on all data processors before engagement and review those relationships regularly.

zet baji uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, maintain your login session, and collect analytics data. The types of cookies we use are described below:

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, fraud detection, and load balancing. You cannot opt out of strictly necessary cookies without impairing your ability to use the platform.
• Functional cookies: These cookies remember your preferences such as your selected language, display settings, and notification preferences. They improve your experience by personalising the platform to your previous choices without requiring you to reconfigure settings on each visit.
• Analytics cookies: We use analytics cookies to collect aggregated, pseudonymised data about how players navigate the platform — pages visited, time spent, features used, and errors encountered. This data helps us identify areas for improvement.
• Marketing cookies: Where you have consented to receive promotional communications, marketing cookies may be used to track whether you have opened or acted on a promotional email, and to attribute your account registration to a specific marketing campaign.

You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies from specific websites. Disabling functional or analytics cookies will not affect your ability to place bets or access games, but may reduce the quality of your personalised experience. Disabling strictly necessary cookies may prevent you from logging in or using core platform features.

zet baji does not currently respond to "Do Not Track" browser signals, as there is no universally agreed technical standard for how such signals should be interpreted. You may manage your tracking preferences directly through your browser cookie settings.

Protecting your personal data from unauthorised access, disclosure, alteration, or destruction is a core operational priority at zet baji. We implement a layered set of technical and organisational security measures including, but not limited to, the following:

• Transport Layer Security (TLS): All data transmitted between your browser or mobile device and the zet baji platform is encrypted in transit using TLS 1.2 or higher. Our SSL certificate is maintained and renewed continuously.
• At-rest encryption: Sensitive data fields, including passwords (which are stored as salted cryptographic hashes and never in plaintext), financial account numbers, and identity document data, are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within zet baji's internal systems is restricted on a strict need-to-know basis. Staff members can only access the data required to perform their specific job function. All internal access events are logged and audited regularly.
• Intrusion detection: zet baji operates continuous network monitoring and intrusion detection systems to identify and respond to unauthorised access attempts in real time.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their zet baji accounts for additional login security. zet baji staff with access to production data systems are required to use 2FA without exception.
• Incident response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, zet baji will notify affected players without undue delay and in accordance with applicable notification obligations.

While zet baji takes all reasonable technical and organisational steps to protect your data, no online platform can guarantee absolute security against all threats. You can help protect your account by using a strong, unique password, not sharing your login credentials, and logging out of your session when using a shared or public device.

zet baji retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law or regulatory obligation. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account relationship with zet baji, plus a minimum of five years following account closure. This retention period reflects our AML and KYC record-keeping obligations.
• Transaction data: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping requirements.
• Betting and gaming records: Individual bet and game round records are retained for a minimum of three years from the date of the activity. Aggregated, anonymised gameplay statistics may be retained indefinitely for analytical purposes.
• Customer support records: Live chat transcripts and support email correspondence are retained for two years from the date of closure of the support ticket.
• Marketing preference records: Records of your marketing opt-in or opt-out status are retained for the duration of your account and for one year following account closure, to demonstrate compliance with applicable marketing law.
• Technical and usage logs: Server logs, IP address records, and session logs are retained for a maximum of 12 months and are then purged or anonymised.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained and used by zet baji indefinitely for analytical and statistical purposes without further notice to you.

As a user of the zet baji platform, you hold a number of rights in relation to your personal data. zet baji is committed to facilitating the exercise of these rights promptly and without undue difficulty. Your rights include:

• Right of access: You have the right to request a copy of all personal data that zet baji holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update standard contact details directly within your account settings.
• Right to erasure: In certain circumstances — such as where your data is no longer necessary for the purpose for which it was collected, or where you withdraw consent — you have the right to request the deletion of your personal data. Note that this right may be limited where we are required to retain data to comply with legal obligations, such as AML record-keeping requirements.
• Right to restrict processing: You have the right to request that we temporarily halt the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is carried out by automated means and based on your consent or the performance of a contract, you have the right to receive your personal data in a portable format suitable for transfer to another service provider.
• Right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, though zet baji may continue processing where it can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, please contact the zet baji support team via live chat or by emailing [email protected]. We will verify your identity before processing any data access or deletion request. We aim to respond to all privacy requests within 30 calendar days. If your request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

zet baji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable laws and regulations. When we make material changes to this policy, we will notify registered players by sending a notification to their registered email address and by posting a prominent notice on the platform. The "Last Updated" date at the top of this page will also be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the zet baji platform following the posting of changes constitutes your acknowledgement of the revised policy.

For all privacy-related enquiries — including data access requests, deletion requests, complaints about how your data has been handled, or questions about any aspect of this Privacy Policy — please reach out to our dedicated support team using the contact details below. We take all privacy concerns seriously and will respond within the timeframes stated in Section 7.

• Email: [email protected]
• Live chat: Available 24/7 via the chat widget on the zet baji platform
• Response time: Initial acknowledgement within 24 hours; full response within 30 calendar days

This Privacy Policy was prepared in the English language. In the event of any translation or version discrepancy, the English-language version shall prevail.